Cookie Policy

Last Updated: 26 August 2026

1. Introduction

This Cookie Policy explains how HELD ("we", "our", "us") uses cookies and similar technologies when you visit our website ("Website").

By using our website, you consent to the use of cookies in accordance with this Cookie Policy where consent is required. You can withdraw or change your cookie preferences at any time using our cookie preference centre.

This Cookie Policy should be read alongside our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone or other device when you visit a website.

Cookies help websites function properly, improve user experience, remember your preferences and provide information to website owners about how visitors use their sites.

Cookies cannot usually identify you directly, but they may be linked to information that identifies you.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be switched off.

They are used to:

  • keep your shopping cart active;
  • enable secure checkout;
  • remember your privacy preferences;
  • protect against fraud;
  • maintain website security.

These cookies do not require your consent.

Performance & Analytics Cookies

These cookies help us understand how visitors use our Website so we can improve its performance.

Examples include:

  • Google Analytics
  • Shopify Analytics
  • Microsoft Clarity (if used)

These cookies collect information such as:

  • pages visited;
  • time spent on the Website;
  • device type;
  • browser type;
  • approximate location;
  • traffic sources.

Analytics cookies are only placed with your consent.

Functional Cookies

These cookies remember choices you make to improve your browsing experience.

Examples include:

  • preferred language;
  • region;
  • saved preferences;
  • recently viewed products.

Functional cookies may require your consent depending on their purpose.

Marketing Cookies

Marketing cookies help us deliver relevant advertising and measure the effectiveness of our marketing campaigns.

These may include:

  • Meta (Facebook) Pixel
  • Google Ads
  • TikTok Pixel
  • Pinterest Tag
  • Klaviyo
  • other advertising or remarketing platforms we use.

These cookies may:

  • personalise advertisements;
  • measure campaign performance;
  • recognise returning visitors;
  • build audiences for advertising.
Marketing cookies are only placed with your consent.

4. Shopify Cookies

Our Website is hosted on Shopify.

Shopify uses certain essential cookies to:

  • keep your shopping cart functioning;
  • process purchases;
  • secure your account;
  • remember your session;
  • detect fraud.
These cookies are necessary for the Website to function and cannot be disabled through our cookie banner.

5. Third-Party Cookies

Some cookies are placed by trusted third-party providers.

Depending on the services we use, these may include:

  • Shopify
  • Google
  • Meta
  • Klaviyo
  • Microsoft
  • TikTok
  • Pinterest
  • YouTube (embedded videos)
These third parties may collect information in accordance with their own privacy policies.

6. Managing Your Cookie Preferences

When you first visit our Website, you will be presented with a cookie banner allowing you to:

  • Accept all cookies;
  • Reject non-essential cookies;
  • Manage your cookie preferences.
You may change your preferences at any time by clicking the "Cookie Settings" link available on our Website.

7. Browser Controls

Most web browsers allow you to:

  • block cookies;
  • delete cookies;
  • receive notifications before cookies are stored.
Please note that disabling essential cookies may prevent parts of the Website from functioning correctly, including the shopping cart and checkout.

8. How Long Cookies Are Stored

Some cookies are deleted when you close your browser (session cookies).

Others remain on your device until they expire or are deleted by you (persistent cookies).

The retention period varies depending on the purpose of the cookie.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation or our business practices.

Any updates will be published on this page with the revised "Last Updated" date.

10. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact:

Company: Indigo Rock Ltd

Registered Address: 167-169 Great Portland Street, London, England, W1W 5PF

Email: info@heldhealth.co

Cookie Categories Summary

Cookie CategoryPurposeConsent RequiredStrictly NecessaryWebsite functionality, security, checkoutNoPerformance & AnalyticsMeasure website usage and improve performanceYesFunctionalRemember preferences and improve user experienceUsually YesMarketingAdvertising, remarketing and campaign measurementYes