Terms of service

5. Health Information

Any information provided on this website is for educational and informational purposes only and should not be considered medical advice.

You should consult your GP or another qualified healthcare professional before taking any supplement if you:

• are pregnant or breastfeeding; • have a medical condition;
• are taking medication;
• are under medical supervision.

Individual results may vary.

6. Orders

Submitting an order constitutes an offer to purchase.
Orders are accepted only when you receive an Order Confirmation email. We reserve the right to refuse or cancel any order where:

• payment cannot be authorised;

• fraud is suspected;

• pricing errors occur;

• stock is unavailable;

• we believe these Terms have been breached.

7. Pricing 

All prices are displayed in GBP (£).
Prices include VAT where applicable.
We reserve the right to amend prices without prior notice. 

8. Payment

Payments are securely processed through Shopify Payments and/or approved third-party payment providers.

We do not store your payment card details.

9. Delivery

Estimated delivery times are provided on our shipping policy. We are not responsible for delays caused by:

• couriers;

• customs;

• weather;

• strikes;

• circumstances beyond our reasonable control. Risk passes to you upon delivery. 

10. Returns 

Any returns are subject to our full Returns Policy provided on our website.

11. Faulty or Damaged Products

If your order arrives damaged or faulty, please contact us within a reasonable time after receiving your order.

We may request photographs of the product to assist with our investigation.

12. Subscription Orders 

Where products are purchased through a subscription:

• subscriptions renew automatically until cancelled;

• customers may cancel before the next billing date;

• cancellation will not affect orders already processed.
  
  

13. Product Use 

Customers agree to:

• follow the instructions on the product label;

• not exceed the recommended daily intake;

• keep products out of reach of children;

• store products as instructed.

• Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle. 

14. Allergies 

Customers are responsible for checking ingredient lists before consuming any product.

If you have known allergies or sensitivities, consult a healthcare professional before use.

15. Intellectual Property

All website content including:

• logos;

• branding;

• images;

• product descriptions;

• graphics;

• text;

• website design;

remains the property of Indigo Rock Ltd unless otherwise stated.
No material may be copied, reproduced or distributed without prior written permission.

16. User Conduct

You agree not to:

• misuse the website;

• attempt unauthorised access;

• upload malicious software;

• interfere with website functionality;

• infringe intellectual property rights.

17. Limitation of Liability 

Nothing in these Terms excludes liability where it cannot legally be excluded under applicable law.

Subject to the above, we shall not be liable for:

• indirect losses;

• loss of profits;

• business interruption;

• consequential damages;

• losses arising from misuse of products;

• failure to follow product instructions;

• reliance upon information contained on this website.

Our total liability shall not exceed the purchase price of the relevant order except where prohibited by law. 

18. Product Availability

We reserve the right to: 

• discontinue products;

• modify formulations where legally permitted;

• update packaging;

• withdraw products without notice.

• Images are for illustrative purposes only. 

   

19. Website Availability 

We aim to always keep our website available but cannot guarantee uninterrupted access.

We may suspend the website for maintenance or technical reasons.

20. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using this website, you acknowledge that you have read our Privacy Policy.

21. Cookies

Our website uses cookies to improve functionality and user experience. Further details are available in our Cookie Policy.

22. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control including:

• natural disasters; • pandemics;